Vacation Rental Cancellation Policies
"Your vacation rental
specialist"
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- Deposits: Advance
reservations advised. A deposit equal to one night's stay
or 50% of stay; whichever is greater applies.
- Payment: Mastercard,
Visa, Discover or checks accepted for
deposits. Credit cards or cash only are accepted on arrival
for the balance of your stay. No refunds are given for
shortened stays.
- Cancellation: Full
refund, less $30 handling fee upon 30 or 60 (for Special
Events and Major Holidays) days notice. If cancellation
occurs within the 30 or 60 day cancellation period, whichever
applies, the deposit is non-refundable.
- Returned Checks: Returned Checks:
A $75 check fee will be charged if a check is returned to
us by the bank for insufficient
funds.
- Office Hours: Our
office is conveniently
located with parking at 1075 Duval Street, C-19, and
we are open from 9 a.m.
to 6 p.m. daily. It is necessary to drop your keys off
at the office when checking out.
- Hurricane Cancellation Policy -
Effective June 1 to Nov. 30:
We do not refund for
inclement weather or other circumstances beyond our control.
We strongly encourage the purchase of Travel Insurance
to protect your vacation investment!
 Please note that we do not sell Travel
Insurance, but
provide a link on this website to Travel Guard International,
one of the most reputable and comprehensive providers
in the travel industry.
In the unlikely event that a hurricane evacuation is
ordered while you are a guest, and you have not purchased
travel insurance, you will be issued a voucher for the
unused portion of your stay. Guests holding a confirmed
reservation who are unable to travel because of the closing
of the Key West Airport or connecting roadways due to
a mandatory evacuation and have not purchased travel
insurance, will receive a voucher in the amount of the
room deposit held. Vouchers are redeemable between June
1 and December 1, up to two years from the issue date,
excluding special events and holidays. (Exception: Vouchers
issued for cancellations of Fantasy Fest reservations
can be applied to future Fantasy Fests in the ensuing
two years.)
No voucher will be issued if the hurricane is not a
threat to Key West and you are unable to travel because
of canceled flights or adverse travel conditions outside
the Keys. We strongly encourage the purchase of Travel
Insurance to protect your vacation investment!
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Key
West Vacation Rentals