• Rates: Published rates are subject to change without notice and do not include 7.5% State sales tax and 4% County tourist tax, $115 cleaning fee, $65 registration fee and any other additional fees some properties may incur. Festival and holiday monthly rates include Christmas, New Years and Fantasy Festival. They are 20% higher than the High-Season rates. Fourth of July and Lobster Season rates are 20% above our Summer Season rates.
• Reservation and Payment Schedules: A deposit of 50% of the total rental (including taxes, pet fees and any additional fees) is required upon signing the emailed or faxed rental agreement.
• Payment: Payment can be made by credit card (AMEX, Visa, MasterCard, Discover) or by check. Checks must be received within 10 days of reservation confirmation and will not be accepted 60 days prior to scheduled arrival date. The balance is due upon arrival
• Security/Damage Deposit: A security deposit of $500 is charged with the initial deposit payment and will be charged to your credit card. A refund will be issued within 10 days after departure. You will be charged for damages, for extraordinary cleaning and laundry, telephone charges, pet damage, smoking, dirty dishes not loaded into dishwasher, garbage not disposed of properly in outdoor container and furniture not left in the original location.
• Cleaning Fee: A cleaning fee of $115 is due with your initial deposit.
• Returned Checks: A $75 fee will be charged to your account if a check is returned to us by our bank for insufficient funds.
• Cancellations: Cancellations made within 60 days of scheduled arrival dates are non-refundable. Cancellations made 60 days prior to arrival date will be subject to a $200 cancellation fee with the balance refunded via the method of initial payment.
• Hurricane Cancellation Policy - Effective June 1 to Nov. 30:
  We do not refund for inclement weather or other circumstances beyond our control. We strongly encourage the purchase of Travel Insurance to protect your vacation investment!
  
  Please note that we do not sell Travel Insurance, but provide a link on this website to Travel Guard International, one of the most reputable and comprehensive providers in the travel industry.

  In the unlikely event that a hurricane evacuation is ordered while you are a guest, and you have not purchased travel insurance, you will be issued a voucher for the unused portion of your stay. Guests holding a confirmed reservation who are unable to travel because of the closing of the Key West Airport or connecting roadways due to a mandatory evacuation and have not purchased travel insurance, will receive a voucher in the amount of the room deposit held. Vouchers are redeemable between June 1 and December 1, up to two years from the issue date, excluding special events and holidays. (Exception: Vouchers issued for cancellations of Fantasy Fest reservations can be applied to future Fantasy Fests in the ensuing two years.)

  No voucher will be issued if the hurricane is not a threat to Key West and you are unable to travel because of canceled flights or adverse travel conditions outside the Keys. We strongly encourage the purchase of Travel Insurance to protect your vacation investment!

• Pets: Pets are allowed and do incur an additional $10 per night per pet for the week. We have a crate available for your use ($5 per day) if you choose not to bring one with you.
• Smoking: Smoking is allowed outside only and ashtrays are provided. If you do choose to smoke inside, an additional cleaning fee of $250 will be charged.
• Guest Responsibilities: The rental agreement specifies the number of adults and children allowed to stay as guests in the unit. If a number greater than the agreed upon number and ages occurs, you will be asked to leave with no refund.
• A guest signing the rental agreement assumes all responsibility for the actions and behavior of all guests and agrees to follow the rules of the property posted therein.
• Our properties are in residential neighborhoods and are unsuitable for loud parties, events or entertaining groups. If behavior or noise results in a noise complaint or any violation set forth by the City of Key West laws and ordinances, or any other violation of the rental agreement, you will be asked to leave with no refunds given.
• Spring breakers are not allowed in any of our properties. Occupants under the age of 25 must be accompanied by a parent, guardian or a family group. If it is discovered that occupants are under the age of 25 and not accompanied by any of the above, you will be asked to leave with no refund.
• If guests lock themselves out of their unit and the office staff is called to open the unit, a $100 charge will be imposed. If keys are lost, there will be a $50 charge for each key.
  If personal property is left behind and it is necessary for the items to be returned, a $25 fee, in addition to the cost of the postage and containers, will be assessed.
• Each unit will have all of the linens, cooking utensils and initial consumables provided (soap, toilet paper, paper towels, plastic wrap, aluminum foil, zip-lock bags, coffee filters, dishwashing soap, laundry soap and fabric softener). You are required to replenish this supply upon your departure or it will be deducted from your deposit.
• Concierge: Our office staff is always eager and available to set up any type of water, land or air excursions for you, either in advance or upon your arrival. We will also be happy to give you recommendations for restaurants and other activities on our island. Babysitters are available with advance notification and are certified thru our local hospital. We can have food, drinks and other items in your unit for your arrival. You can either email or fax us a list with specifics, there is a $25 plus 10% of the total purchases fee added to your folio for this service.
• Check In: Please print your confirmation letter and map to our office and bring them with you. If you are coming by cab from the airport, leave luggage in cab, come in and register, obtain keys and receive directions to your unit. The cab will wait for you to accomplish this before taking you to your unit. Units will be ready for check in at 3 p.m. If you are arriving before that time and arrived by cab, you can store your luggage in our office and enjoy Key West (our office is ½ block off Duval St.) until the unit is ready.
• Check Out: Please contact us by phone the day before your departure to arrange for a walk-thru on the day of your departure. A departure time of 11 a.m. is required on the day of your departure.
• Office Location and Hours: Our check-in office is located at 1075 Duval Street, Suite C-19. Turn left on Simonton off Truman at the Moped Rental and Duffy's Restaurant.
  Go 1/2 block and turn right into Duval Square (under the giant arch). Our office is located mid-way down the parking lot next to Blossom's Florist.

  Our office is open from 9 a.m. to 6 p.m. daily.

  If checking in later than 6 p.m., we will have 2 keys and directions in an envelope in the lock box located next to our office door. The code to the late night check in box is included in your confirmation letter so please bring it with you. If you forgot to bring your letter, there is a red emergency phone next to the office door for the code. Please come by the office the next day to register, pay your balance, obtain extra keys, maps, concierge information, etc.

Please note that we do not sell Travel Insurance, but provide a link on this website to Travel Guard International, one of the most reputable and comprehensive providers in the travel industry.